Inbound customer service
Inbound customer service, overflow coverage, order inquiries and complaint resolution, delivered with patience and attention to your brand.
CANADA · BILINGUAL CUSTOMER SERVICE OUTSOURCING
Bilingual customer service.
For Canadian businesses.
Looking for customer service agents or a business process outsourcing (BPO) partner? Based in Montréal, C2Talk helps Canadian businesses provide customer support in English and Canadian French, with trained agents, supervision and Genesys Cloud technology.
English & Canadian FrenchPowered by Genesys Cloud
People make the difference.Technology helps them do more.
One partner.
Every conversation.
Your brand’s voice.
Your customers’ language.
WHAT WE DO
Outsourced customer service.
Support that feels personal.
From everyday questions to complex support, we help you build a customer service experience that fits your business.
Technical support
Guide customers through issues, capture the right information and escalate when needed, with clear processes and access to your knowledge base.
Customer follow-up
Post-sales follow-up, feedback collection and relevant additional offers that help your customers get more value from your business.
YOUR STARTING POINT. YOUR PACE.
Start simple.
Get smarter as you grow.
You don’t need AI on day one. Explore four service levels, each building on the last, and choose the approach that matches your customer journey.
LEVEL 01 / SMART CALL QUEUE
A real person.
A better first impression.
Keep inbound support simple with live agents, a single contact number and intelligent call routing.
- Queue priorities, overflow and voicemail
- Visibility into call volume and wait times
- Ideal for inbound support or overflow coverage
A practical starting point for your customer service.
THE C2TALK DIFFERENCE
Empathy is a skill.
We build it into the service.
Good customer experience needs more than a script. It takes thoughtful recruitment, coaching and the right tools.
People who listen
We select agents for communication and emotional intelligence, then train them to understand your customers and represent your brand.
Quality that gets attention
Dedicated supervision and continuous coaching help keep conversations consistent, with feedback that turns into practical improvements.
Tools that fit your business
Genesys Cloud routing and reporting, with integrations scoped around your CRM, ticketing tools and knowledge base.
MEASURE WHAT MATTERS
Set a baseline.
Track the difference.
We work with you to choose the right measures for your project and review performance as the service develops.
Customer satisfactionFirst contact resolutionResponse timesService quality
FROM FIRST CALL TO EVERYDAY DELIVERY
A clear path to better service.
Understand your needs
We review your customer journey, volumes, service goals and existing tools. Together, we define what success should look like.
Build around your brand
We prepare the workflows and training, configure your solution and help agents learn your products, processes and tone.
Launch, coach, improve
Your service gets ongoing supervision, feedback and performance reviews so it can evolve with your business.
Every interaction is a chance to build trust.WHO WE ARE
A Montréal-based partner.
Built around Canadian customers.
C2Talk was created by contact centre professionals who believe customer service should feel personal and work well behind the scenes.
We bring together trained agents, supervision and technology for businesses in Canada, including Québec. Whether you call it call centre outsourcing, a contact centre or BPO, the goal is the same: help your customers without building and managing the operation yourself.
C2Talk
Based in Montréal.
Built around your customers.
A FEW GOOD QUESTIONS
Let’s make
things clear.
Can you provide customer service agents for our Canadian business?
Yes. C2Talk offers managed customer support with English and French agents, supervision and agreed procedures. We discuss your volumes, required hours and languages, then define the staffing and service scope. This is a managed service rather than a job placement service.
What is BPO for customer service?
Business process outsourcing (BPO) means entrusting defined customer support activities to a service partner. Your business sets the policies and approval rules; C2Talk provides agents, workflows and supervision within the agreed scope.
Can we start without an AI solution?
Yes. Start with live agents and a smart call queue. Add guided menus, voice recognition or conversational automation as your needs evolve.
Do your agents support English and French?
Yes. C2Talk offers English and French customer support. We discuss language requirements during discovery and build them into your staffing and routing plan.
Can you work with our existing tools?
We review your CRM, ticketing tools and knowledge base, then agree on the integrations and access needed for your service. The scope depends on your systems and workflow.
Can you cover overflow or extended hours?
We can discuss overflow, peak periods and extended-hours coverage, including 24/7 requirements. Availability and staffing are agreed for your project.
How is pricing determined?
Pricing depends on the scope: contact volume, service hours, languages, channels and technology. A discovery conversation helps us recommend an approach and prepare a tailored proposal.
LET’S TALK ABOUT YOUR CUSTOMER EXPERIENCE
Your next great
customer conversation
starts here.
Tell us what your customers need and what your team is facing. We’ll explore how C2Talk can help.
START A CONVERSATION
Let’s find the right fit
for your business.
Prefer to call?
1-888-999-70291155 Rue MetcalfeMontréal, QC H3B 2V6